Support
Need help with SimpanLah? We're happy to help.
Email us and we'll reply as soon as we can, usually within 2 working days. Please include your iPhone model and what happened.
Email info@yststudio.com.myCommon questions
Is my bank account connected?
No. SimpanLah never connects to your bank, e-wallet or any financial account. You type in the amounts you save, and the app keeps track of them. Your money always stays in your own accounts.
Where is my data kept?
On your iPhone. If iCloud is turned on for SimpanLah, your goals also sync privately through your own iCloud account, so they come back on a new iPhone signed in with the same Apple ID. We don't run a server and we can't see your data.
How do I move to a new iPhone?
Sign in to the new iPhone with the same Apple ID and make sure iCloud is on for SimpanLah. Install the app and your goals, tabung history, buddy and progress come back.
How do I cancel Premium?
Premium is billed by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, choose SimpanLah and tap Cancel Subscription. You keep Premium until the end of the period you've paid for.
I bought Premium but it isn't showing
In SimpanLah, go to Settings, then Subscription, and tap Restore purchases. Make sure you're signed in with the same Apple ID you used to buy it.
I took money out by mistake. Can I fix it?
Yes. Open the goal's tabung, tap the entry in History and change or delete it.
How do quests and badges work?
Quests are small saving challenges that appear from time to time. Complete them honestly to earn XP and badges. Do the same quest again to upgrade its badge from Bronze to Silver to Gold.
How do I delete all my data?
In SimpanLah, go to Settings and tap Erase all data on this device. Deleting the app also removes the data on your iPhone. To remove the iCloud copy, go to the iPhone Settings app, tap your name, iCloud, then Manage Storage and delete SimpanLah's data.